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Privacy Notice:
EMG Inclusive Supports (EMGIS) will only use the information provided on this form to resolve your complaint.
EMG Inclusive Supports (EMGIS) will usually provide the information you give us to other areas within this organisation that may have information relevant to your complaint so that it can be managed fairly. Your personal information will not be provided to any person you are complaining about, unless it is specifically required to ensure your complaint is appropriately dealt with. None of the information you provide on this form will be disclosed outside of the business without your permission, unless we are required to do so by law.
In addition to this form, complaints can also be made using any of the following mediums:
By letter: either through mail or email to quality@emgcp.com.au
Via social media
Verbally: either in person over the counter or by phone
If you would prefer to send us feedback (rather than a complaint) please use the general enquiries form.
A complaint asks us to take some form of remedial action, whereas feedback provides information to us with no legally required action in response.
Complaints submission:
EMG Inclusive Supports is committed to resolving your complaint as soon as possible, however, depending on the complexity of your complaint our internal procedures do allow us to take up to 21 days (from date of receipt) to finalise your complaint.